At By The Pines, we are committed to your satisfaction. If you're not completely happy with your purchase, we're here to help.

Refund Eligibility:

Damaged or Defective Items: 

We offer full refunds for candles and wax melts that arrive damaged or with manufacturing defects.

Please contact us within 7 days of receiving your order, providing photos of the damage.

Incorrect Items: 

If you receive the wrong candle or wax melt, we will provide a full refund or send the correct item at no additional cost.

please contact us within 7 days of receiving your order.

Change of Mind: 

Refunds for change of mind are accepted on unused and undamaged candles in their original packaging.

Customer is responsible for return shipping.

Original shipping cost will not be refunded.

Custom made orders are not refundable.

Refund Process:

Email us at infobythepines@gmail.com  with your order number and the reason for your refund request.

Include clear photos of any damage or defects.

We will provide instructions on how to return your item.

Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method.  

Important Notes:

We reserve the right to refuse refunds that do not comply with this policy.

Refunds will only be issued after the returned item has been received and inspected.

Sale items are non refundable.

Contact Information:

Email: Infobythepines@gmail.com